Current Operating Status - VA Central Iowa Health Care System
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VA Central Iowa Health Care System

 

Current Operating Status

Situation Update

As of Tuesday, March 24, 2020 9:32 AM CDT

COVID-19 Update (March 24, 2020)

Update on Elective Procedures

In Veterans Health Administration, the safety of our Veterans and employees is our highest priority. Effective immediately, VHA facilities will plan to cease non-urgent elective procedures no later than Wednesday, March 18, 2020. This action will reduce unnecessary hospitalizations and ICU use and will free up resources to address the increasing number of Veterans under evaluation and diagnosed with COVID-19.

VA to Cancel non-urgent elective procedures no later than Wednesday, March 18, 2020

Updated Visitor Protocols at VA Central Iowa Health Care System Locations (Effective March 23, 2020)

To protect our patients, families and health care workers during the outbreak of COVID-19 the following visitor restrictions are being implemented effective Monday, March 16, 2020 for VA Central Iowa facilities.

Only one (1) visitor will be allowed to accompany a Veteran/Patient during their scheduled appointments. No other visitors will be allowed on campus to stage in waiting areas or the lobby while the appointment is in progress. The visitor accompanying the Veteran/Patient must meet the same guidelines as a primary caregiver as listed below.        

Visiting hours will be limited from 9 A.M. to 7 P.M. daily at all VA Central Iowa Health Care Facilities except the Community Living Center. The Community Living Center is not allowing visitors at this time. Some exceptions will be made for Hospice residents.

As you arrive for your visit, everyone who enters the campus will be screened. This may lengthen entry times, so please allow for that when arriving for your visit.

Only one (1) visitor will be allowed to visit each patient at this time for the length of the visit.  No other visitors will be allowed on campus to stage in waiting areas or the lobby while visitation is in progress.      

Only primary caregivers are allowed. Primary caregivers include, but are not limited to:

  • Parents/stepparents
  • Spouse/significant other
  • Other defined caregiver

Primary Caregivers:

  • 16 years of age and older (including sibling caregiver)
  • Siblings are not allowed unless at least 16 years of age and defined caregiver
  • Always remain in patient room as appropriate
  • Limit movement within the facility and avoid common areas
  • Must be free from illness such as (fever, sore throat, diarrhea, vomiting or runny nose)

Exceptions may be made in certain situations and can be discussed with care teams.

Visitor restrictions are temporary and subject to change as necessary.

All caregivers are required to wash hands with soap and water or use alcohol-based hand gel/foam upon entering and exiting patient’s room.

We understand these visitor restrictions may be difficult for you. While we are committed to providing a family-centered care environment, right now restricting visitors is in the best interest of our patients and staff.

Thank you for your cooperation in this effort.

Ongoing Communications for Veterans and Visitors

As part of this process, everyone who enters the campus will be pre-screened. This may lengthen entry times, so patients are advised to allow for that when arriving for their appointments.

The screening consists of two questions: 

  1. Do you currently have any of the following symptoms: fever, new or worsening cough or shortness of breath, or flu-like symptoms?

  2.  Have you been contacted by the Public Health Department within the last two weeks stating that you have been potentially exposed to the Coronavirus OR have you been in close contact with someone confirmed to have the Coronavirus?    

Per CDC guidance and VA protocols, individuals known to be at risk for a COVID-19 infection are immediately isolated to prevent potential spread to others.

Veterans and staff are encouraged to take every day preventative actions to avoid being exposed to the virus:  

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick. 
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • If you have symptoms or have been exposed to someone with symptoms, call the VA before going to the facility.

For more information about the Coronavirus, please visit: https://www.cdc.gov/coronavirus/2019-ncov/index.html. All individuals entering a VA Central Iowa Health Care System Medical Center, Community-Based Outpatient Clinic, Community Living Center or other facilities, will be screened for travel and wellness upon arrival effective Wednesday, March 11, 2020.

VA Announces Safeguards to Protect Nursing Homes

We will update this information as we learn more about the situation.

You are also encouraged to keep up with the current Coronavirus 2019 (COVID-19) situation at:

Iowa Department of Public Health Novel Coronavirus (COVID-19)

Centers for Disease Control and Prevention
World Health Organization

Facility Status

Parent Facility
VA Central Iowa Health Care System Normal Hours
Community Based Outpatient Clinics
Carroll, Iowa Normal Hours
Clinic is open under a normal schedule.
Fort Dodge, Iowa - Primary Care Normal Hours
Clinic is open under a normal schedule.
Fort Dodge, Iowa - Behavioral Health Normal Hours
Clinic is open under a normal schedule.
Knoxville, Iowa Normal Hours
Clinic is open under a normal schedule.
Marshalltown, Iowa Normal Hours
Clinic is open under a normal schedule.
Mason City, Iowa Normal Hours
Clinic is open under a normal schedule.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-844-827-6855
  • Change Your Appointment: Des Moines Clinic
    1-800-294-8387
    Knoxville Clinic
    1-800-816-8878
    Fort Dodge Clinic
    1-877-578-8846
    Mason City Clinic
    1-800-351-4671
    Marshalltown Clinic
    1-877-424-4404
    Carroll Clinic
    1-855-794-6780
  • Media Inquiries: 515-699-5850
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 1-800-661-0827
  • Staff Locator: Not Available
  • Telephone Care: 1-866-687-7382