Current Operating Status - VA Central Iowa Health Care System
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VA Central Iowa Health Care System


Current Operating Status

Situation Update

As of Thursday, June 4, 2020 1:26 PM CDT

COVID-19 Update (April 20, 2020)

Visitor Policy Update

To protect our patients, families and health care workers during the outbreak of COVID-19 the following visitor restrictions are being revised effective Monday, April 20, 2020 for VA Central Iowa facilities.

VA Central Iowa Healthcare System will no longer allow any visitors inside campus with the exception noted below. Visitors are not allowed to wait in facility common areas including Canteen, waiting rooms or vending areas. Veterans can be dropped off, those accompanying them should return to their vehicle to wait or return at a later time for pick up.

Exception to allow one visitor:

  • ICU, ED, and the imminently dying

For these areas, the visitor is a Primary Caregiver and must meet the following requirements:

  • 18 years of age and older
  • Always remain in patient room as appropriate
  • Limit movement within the facility and avoid common areas
  • Must be free from illness such as (fever, sore throat, diarrhea, vomiting or runny nose)
  • May be required to wear Personal Protective Equipment PPE such as masks, gowns, gloves as directed by staff and medical condition.

Exceptions may be made in certain situations and can be discussed with care teams. 

As you arrive for your visit, everyone who enters the campus will be screened. This may lengthen entry times, so please allow for that when arriving for your visit. 

Visitor restrictions are temporary and subject to change as necessary. 

All caregivers are required to wash hands with soap and water or use alcohol-based hand gel/foam upon entering and exiting patient’s room

We understand these visitor restrictions may be difficult for you. While we are committed to providing a family-centered care environment, right now restricting visitors is in the best interest of our patients, staff and community. 

Thank you for your cooperation in this effort.

Lab Appointments Only

If you are coming to the hospital for a lab appointment only, please use the curbside phlebotomy clinic. It is located in the entrance of the old Emergency Department. The entrance is directly across from the new parking garage. The hours of operation are 7:00 A.M. to 2:00 P.M., Monday through Friday. Please park in Lot 1. Look for signage posted in the parking lot to direct patients.

VA Central Iowa Pharmacy Update

For Pharmacy, we are encouraging all Veteran patients, including employees and volunteers, to decrease foot traffic in the facility and face-to-face visits with pharmacists for the sole purpose of requesting medication refills. There are 5 medication refill request options available:

• MyHealtheVet (

• Automated Phone Refill Request Line 1-855-560-1717

• Pharmacy Phone Triage 515-699-5832 or 1-800-294-8387

• Mailing the paper refill request slips contained with every medication dispensed using the pre-addressed envelope back to VACIHCS Pharmacy

• Refill drop box located in the Pharmacy waiting room near the dispensing window (this option does require the Veteran to be on-site to use)

With proper planning, most medication refills may be requested in advance and mailed directly to the Veteran prior to their existing medication supply running out.

Screening for VA Central Iowa Health Care Facilities

As part of this process, everyone who enters the campus will be pre-screened. This may lengthen entry times, so patients are advised to allow for that when arriving for their appointments.

The screening consists of two questions:

Do you currently have any of the following symptoms: fever, new or worsening cough or shortness of breath, or flu-like symptoms?

Have you been contacted by the Public Health Department within the last two weeks stating that you have been potentially exposed to the Coronavirus OR have you been in close contact with someone confirmed to have the Coronavirus?  

Per CDC guidance and VA protocols, individuals known to be at risk for a COVID-19 infection are immediately isolated to prevent potential spread to others.

Veterans and staff are encouraged to take every day preventative actions to avoid being exposed to the virus:

Wash your hands often with soap and water for at least 20 seconds.

Avoid touching your eyes, nose and mouth with unwashed hands.

Stay home if you are sick or becoming sick.

Use an alcohol-based hand sanitizer that contains at least 60% alcohol.

If you have symptoms or have been exposed to someone with symptoms, call the VA before going to the facility.

You are also encouraged to keep up with the current Coronavirus 2019 (COVID-19) situation at:

Iowa Department of Public Health Novel Coronavirus (COVID-19)

Centers for Disease Control and Prevention 

Facility Status

Parent Facility
VA Central Iowa Health Care System Limited Services
Limited Services due to the Coronavirus (COVID-19) Pandemic
Community Based Outpatient Clinics
Carroll, Iowa Limited Services
Clinic is open under a normal schedule.
Fort Dodge, Iowa - Primary Care Limited Services
Clinic is open under a normal schedule.
Fort Dodge, Iowa - Behavioral Health Limited Services
Clinic is open under a normal schedule.
Knoxville, Iowa Limited Services
Clinic is open under a normal schedule.
Marshalltown, Iowa Limited Services
Clinic is open under a normal schedule.
Mason City, Iowa Limited Services
Clinic is open under a normal schedule.

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-844-827-6855
  • Change Your Appointment: Des Moines Clinic
    Knoxville Clinic
    Fort Dodge Clinic
    Mason City Clinic
    Marshalltown Clinic
    Carroll Clinic
  • Media Inquiries: 515-699-5850
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: Not Available
  • Pharmacy Refill: 1-800-661-0827
  • Staff Locator: Not Available
  • Telephone Care: 1-866-687-7382