VA Central Iowa Health Care System
Contact the VA Central Iowa Health Care System
VA Central Iowa Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.
Contacting a Patient
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o VA Central Iowa HCS
3600 30th Street
Des Moines, IA 50310
For the location of an inpatient or their phone number, dial the Medical Center at (515) 699-5999 (or 1-800-294-8387).
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment at 1-866-687-7382.
Schedule an Appointment
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Contact Mindi O'Kane at (515) 699-5421 or Karen Hollingshead (515) 699-5522.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at (515) 699-5857.
Release of Information
If you need to get information from your medical records, please call (515) 699-5802. You can also fax a request for release of information to Fax (515) 699-5934. A request can also be mailed to 3600 30th St Room 115, Des Moines, IA 50310. Office Hours to request in person are 08:00 a.m-4:00 p.m Monday through Friday. You will need the following form VA 10-5345A Form to have your personal records released to you. If you need medical records released to someone else other than yourself, utilize Form VA 10-5345. Both forms are fillable. Please fill them out, print the appropriate form; fax, mail or bring into the office.
More information about release of information can be found here.
Members of the news media should contact our Communications Office at (515) 699-5850.
Former Prisoners of War
Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Jack Reichert at the Knoxville Campus Room 123, (641) 828-5130.