VA Central Iowa Health Care System

 

Contact the VA Central Iowa Health Care System

VA Central Iowa Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.

Contacting a Patient

If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.

If you would like to send a card, gift or flowers to a patient, the mailing address is:

Patient Name (Patient Room Number)
c/o VA Central Iowa HCS
3600 30th Street
Des Moines, IA 50310

For the location of an inpatient or their phone number, dial the Medical Center at (515) 699-5999 (or 1-800-294-8387).

Telephone Care

Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment at 1-866-687-7382.

Schedule an Appointment

To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.

Patient Representative

If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Contact Mindi O'Kane at (515) 699-5421 or Karen Hollingshead (515) 699-5522.

Compensation and Pension

To speak with someone in compensation and pension, call the Medical Center at (515) 699-5888.

Release of Information

If you need to get information from your medical records, please call (515) 699-5802. You can also fax a request for release of information to Fax (515) 699-5934. A request can also be mailed to 3600 30th St Room 115, Des Moines, IA 50310. Office Hours to request in person are 08:00 a.m-4:00 p.m Monday through Friday. You will need the following form VA 10-5345A Form to have your personal records released to you. If you need medical records released to someone else other than yourself, utilize Form VA 10-5345. Both forms are fillable. Please fill them out, print the appropriate form; fax, mail or bring into the office.

More information about release of information can be foundĀ here.

News Media

Members of the news media should contact our Communications Office at (515) 699-5850.

Former Prisoners of War

Our Former Prisoners of War Advocate can provide special assistance to former POWs. Contact Jack Reichert at the Knoxville Campus Room 123, (641) 828-5130.